What exactly is AiVIS Cite Ledger?

AiVIS Cite Ledger is an evidence-backed AI citation audit and remediation system. It measures how AI models , ChatGPT, Perplexity, Claude, and Google AI , interpret, trust, and cite your web content. The result is a 0–100 CITE LEDGER score across seven weighted dimensions, with BRAG evidence-linked findings and prioritized fixes.

How is this different from Semrush, Ahrefs, or Clearscope?

Traditional SEO tools optimize for keyword ranking in traditional search results. AiVIS Cite Ledger audits citation readiness , the specific signals that determine whether AI answer engines retrieve and cite your content. A page can rank #1 on Google and be completely invisible to AI answer synthesis.

What is BRAG and how does it make findings trustworthy?

BRAG stands for Based-Retrieval-Auditable-Grading. It ties every audit finding to a real, traceable element on your page , a specific heading, schema block, meta tag, or content section , each carrying a unique evidence ID. You can open the element, verify the finding, and recheck it after a fix. No black boxes.

Is the free tier genuinely useful, or just a teaser?

The Observer (free) plan gives you a full composite CITE LEDGER score and all seven dimension letter grades , so you can see exactly where you stand and which categories are hurting you. BRAG evidence IDs and prioritized fix packs require a paid plan. Three audits per month, no credit card.

How do I contact AiVIS Cite Ledger support?

Use the in-app contact form or email support directly. The Help Center and FAQ also answer most common questions.

How do I manage my AiVIS Cite Ledger subscription?

Go to Settings to upgrade, downgrade, or cancel your plan. Billing is handled through Stripe with PCI-compliant payment processing.

What topics does AiVIS Cite Ledger support cover?

Audit interpretation, score questions, billing, team seats, API integrations, and technical troubleshooting.

AI Visibility Support

Customer support and help resources for AI Visibility platform usage, billing, and troubleshooting.

TLDR

The Support page provides direct customer support channels, billing help, and troubleshooting resources for AiVIS Cite Ledger platform users.

Support channels and resources

AiVIS Cite Ledger support covers platform usage questions, billing inquiries, technical troubleshooting, and feature requests. Users can reach support through the in-app contact form or email for issues that the Help Center does not resolve.

Common support topics include audit interpretation, score discrepancies, subscription management, team seat administration, and integration setup for the API and automation workflows.

Self-service and documentation

Before contacting support, users can consult the Help Center, FAQ, and Guide for answers to common questions. The platform also includes contextual help within audit results, Score Fix recommendations, and competitor tracking dashboards.

Help Center: comprehensive documentation covering audits, scoring, billing, and privacy.
FAQ: quick answers to the most common AI visibility and platform usage questions.
Guide: step-by-step workflow guidance for running audits, reading evidence, and shipping fixes.
Score Fix: implementation-ready recommendations with expected impact estimates.

Billing and account support

Billing support covers plan upgrades, downgrades, cancellation, invoice history, and payment method changes. All billing is processed through Stripe with PCI-compliant payment handling. Users on paid plans can manage their subscriptions directly through the Settings page.